All our books are packed with care and we offer free standard shipping within Australia. Depending on the weight, books will either be sent with stamps or via parcel post with a tracking number through Australia post. If you require express post for your book, we are happy to accomodate at the buyers expense.

For all overseas orders - please email us for a shipping quote and we will add it to your invoice. Please note all import fees and duties are the responsibility of the purchser.

All orders will be posted within 3 business days.

Please choose carefully! Being a very small business we do not accept returns or offer exchanges for change of mind or making a wrong decision. All sales are final!

However, in accordance with Australian consumer law, a refund will only be offered if goods are faulty, have been wrongly described or are different from what has been shown to you.

If this has occurred, please get in contact with us.

We take your privacy very seriously! Down to Earth Books regards customer privacy as an important part of our relationship with our customers.

In order to use the the Down to Earth Books website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Matilda Bookshop is collected via correspondence from you. This may be via email or directly through our website.

Any details collected from Down to Earth Books customers is required in order to provide you with our products and/or services, and a high level of customer service.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store completed Credit Card details. 

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Our store uses personally identifiable information for essential communications, such as emails and accounts information. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@downtoearthbooks.com.au

We will never on sell your details to a third party.